Which service have you been referred to?
How long is the wait for the first appointment?
Our services are currently offering face to face and virtual appointments as required. All referrals are triaged and appointments made in line with a clinical priority booking system.
Our routine physiotherapy waiting times can vary between each site.
Our approximate waiting times are (last updated 27th November 2024):
| Cambridge |
| Doddington |
| Ely |
| Huntingdon |
| Peterborough |
| Wisbech |
We can offer a choice of locations for patients to be seen. Therefore, if you would like to be seen at a site different to your referral location then please contact us on 0300 555 0123 to advise us.
Where can I go for help in the meantime?
- Please visit our advice and exercise guidance section for self help and early management advice.
- For further queries, you may contact us on our telephone number at 0300 555 0123. Our lines will be open weekdays 08:00 to 16:30
- You may also wish to visit the whilst you are waiting to be seen.
What is the cause of the delay?
- A national and local shortage of physiotherapy staff over the last two years
- Recovery from the pandemic and following re-deployment of some staff during the mass vaccination programme for Covid-19
- Flood damage to our Peterborough department requiring relocation to a different premises.
- An increase in the number of referrals
What is the service doing to help?
- We have recruited and continue to recruit new staff members to our teams
- We offer flexibility of appointments with face to face and virtual options.
- We employ First Contact Physiotherapy Practitioners across the county who are based in GP surgeries to provide early advice and guidance to patients who seek help for their Musculoskeletal conditions - Please ask your GP surgery for more information.
- We are triaging all new referrals within 48 hrs and where applicable, clinicians provide condition specific advice via SMS texts signposting to our website with information on self-management.
- Our website has lots of up to date evidence based advice and exercise leaflets which you could use to start early self-management of your referring condition.
- We ask for your feedback. We love to hear your thoughts and ideas about developing our service.