What are Community Appointment Days (CAD)

We aim to break away from traditional healthcare boundaries and deliver a new model; no squeezed appointment slots, no closed doors. Instead, we provide a comprehensive range of MSK services, including assessments, advice, health promotion, rehabilitation and community and voluntary sector support, all in a non-medicalised environment.

These services are conveniently located in one place, bringing together diverse resources tailored to the specific needs of the local population. Crucially, our approach is centred around engaging in a meaningful 'what matters to you?' conversation.

How it works

When people enter the venue, they are greeted by a check-in team.

Each appointment begins with a conversation to understand how the person’s problem affects them and what matters to that person. They are able to talk with the most relevant people to support what really matters.

The venue is divided into sections for each specialism. After the first clinical conversation, people are directed to the section(s) they will benefit most from seeing. Signage and stewards help guide people through the space.

People are given a booklet on the day to keep. This booklet gets filled in by the person and those they meet during their appointment. It also has other information about local health and wellbeing services available.

Each visit ends with a check-out, where the booklet is scanned to update the person’s healthcare record and the patient is leaves knowing any future plans for care

CLICK HERE to find out whether you are eligible for the Community Appointment Day:


Want to know more?

Why not view this patient experience video from a Community Appointment Day run by Sussex MSK Partnership NHS who pioneered this innovative patient event.