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'Trailblazing role' in improving patient experience

by Phillipa Davies | Aug 16, 2018

Visitors, patients and staff can use our new accessibility tracker to find out about accessDisabledGo to the service they are visiting, thanks to a partnership with

This resource will be a great help to disabled people, their carers, friends and family. It will equally be of help to people who would just like to know more about areas and facilities at these sites, such as parking, walking distances, main entrances and toilets.

Matthew Winn, Chief Executive, said: “We are delighted to be working with to ensure there is now a huge amount of readily available information about the accessibility of our health premises. The Trust delivers care across four counties to some of the most vulnerable in our communities and they will now be able to see information that will allow them to plan their visit in advance. The detail they find will hopefully make them feel more confident, especially if visiting for the first time; improving their experience of our services.”

Most importantly, all the details have been checked in person, so you can be sure you’ll get all the facts.

Commenting on the new service, Anna Nelson, Executive Director at said: “It was clear from today’s launch that the Trust is committed to inclusion, improving patient experience and delivering quality care. I believe the DisabledGo initiative has a really important part to play and will only strengthen the wider programme of work already underway.

“The service is for anyone who needs to know more about accessibility, but is equally helpful for people who may be feeling anxious about visiting an unfamiliar place.

“The Trust is one of the first community health providers to work with DisabledGo and I hope that this trailblazing role will be recognised and emulated in the future.”

To find our available access guides simply visit the our site page or go to: